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SUMMER TREATS ARE HERE!      •      USE PROMO CODE: NEWLOOK10 | 10% OFF STOREWIDE TILL 8 AUG (MIN. SPEND $20)      •       NEW MEMBERSHIP REWARDS!
PROMO CODE: NEWLOOK10 | 10% OFF STOREWIDE (MIN. SPEND $20)

Terms & Conditions

Seriously Keto reserves the right to amend these Terms & Conditions at any time.

In these terms and conditions:

“Seriously Keto” means Seriously Keto Pte Ltd;
“Premises” refers to 32 Seah Street, Singapore 188388;
“Website” refers to the whole or any part of the web pages located at www.seriouslyketo.com;
“We” and “us” refers to Seriously Keto Pte Ltd and “our” has the same meaning;
“You” refers to any client, customer or participant of any event and “your” has the same meaning

TERMS OF WEBSITE USE

This Website is operated by Seriously Keto Pte Ltd. Seriously Keto Pte Ltd offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

ORDERS

  1. Orders are only processed once payment has been made.
  2. Special requests on products (i.e reduce level of sweetness) is subject to management's approval. Surcharge applies.
  3. All orders require a lead time of two (2) working days.
  4. Urgent or last minute orders are subject to management's approval. Surcharge applies.


SPECIAL REQUESTS

  1. Seriously Keto will not fulfil special requests that will affect the original appearance of our products (i.e. slicing of a loaf of bread).
  2. Seriously Keto will not fulfil special requests to pipe special messages on cakes.


DELIVERY POLICY

  1. Deliveries are made between 11am to 6pm from Monday to Saturday.
  2. In the event we are unable to contact you during the delivery or pickup time period (which was stated on your order confirmation) and therefore cannot fulfill your order, the items will be disposed of for hygiene purposes. No refund or replacement will be provided.
  3. Special request with the delivery timing is subject to management's approval. Additional charges applies.
  4. We require (1) working day lead time in any case of changes in delivery address.
  5. Additional charges will be imposed in the event of a change of delivery address before our required lead time.


SELF-COLLECTION

  1. Self-collection hours are between 11am to 6pm from Monday to Saturday.
  2. Seriously Keto will not be liable for any late collections from the appointed time slot.


CANCELLATION

  1. Seriously Keto implements a no return, no refund and no cancellation policy once payment has been made.
  2. Products sold are non exchangeable.


PRODUCT INFORMATION

  1. It is your responsibility to check each item’s nutritional facts and list of ingredients on the product page to determine whether it is suitable for your dietary requirements.
  2. Seriously Keto will not be responsible for any strict dietary requirements and any allergies caused by our products.