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FAQs

Orders

1. When will my order be processed?

Orders are processed once payment has been made.

2. Special Requests

For special requests such as customizations, please contact us. You may choose to fill up the contact us form, or you may also reach us by phone or e-mail. Your request will then be assessed by a team member before getting approved with a confirmation e-mail or message. Additional charges may apply.

3. How to contact us with urgent enquiries

For urgent enquiries, you may WhatsApp or SMS us at +65 9838 4047 and one of our staff will attend to you as soon as possible.

4. Why do I need to order 2 working days in advance?

Because we do not use any preservatives, we require two days notice to prepare your order to ensure the quality and freshness of the products you will receive.

Deliveries

1. Delivery Fee

Delivery is free for orders over S$100, otherwise there is a S$15 delivery charge for all orders below S$100. Additional charges may apply if you need to request for a more specific delivery time.

2. Delivery Times

Deliveries are made from Monday to Saturday between 10am-5pm.

SK PRODUCTS

1. How long do the products last?

Please refer to the individual product pages for shelf life information.

2. What ingredients are being used?

The ingredients list varies for each item, so please refer to the individual product pages for information regarding each product.

3. What sweeteners do you use?

The main sweetener we use in our products is Erythritol. We have also expanded to use other sweeteners such as Allulose, which is a keto-friendly, non-artificial sweetener naturally found in foods like raisins and figs. Although these sweeteners taste like sugar, they are not metabolized by the body and hence, do not cause a spike in blood glucose levels.

4. How do you ensure that your products are diabetic-friendly?

The sweeteners we use, mainly Erythritol, are not metabolized by the body and hence, will not cause a spike in insulin or blood glucose levels. In addition, as our products are low in carbohydrates, they are also suitable to be consumed as part of a low carb diet in managing diabetes.

5. Which of your products are diary free?

Our range of dairy free products are:

SPREADS
DRINKS
KETO BUN
BREAD
SK Peanut Butter Iced Coffee Coconut Jelly KetoBun Black Sesame Loaf
Kaya Kryptonite   KetoBun Crisps  
Forest Berries Jam      
Charming Chili      
Seriously Sambal      
SK Hoisin Sauce      

6. Are your products halal?

Our company is currently not halal certified by MUIS and while we do not use pork or lard in our production, we use vanilla extract (minimum 35% alcohol) in majority of our sweet products. Although the amount of vanilla extract used is minimal, we encourage you to use your own judgement and discretion as to whether you are comfortable to consume our products.

The following products do not contain vanilla extract:

DRINKS
SNACKS
KETO BUN
BREAD
SPREADS
Iced Coffee Coconut Jelly Cheese Churros KetoBun Black Sesame Loaf All Spreads
Thai Milk Tea Jelly Cheese Crisps KetoBun Crisps Country Loaf  
  Pretzel Sticks   Garlic Pretzel  
  Triple Cheese Puffs   Mini Pretzel Dog  
  Shortbread Cookies (6pcs)   Rosemary Loaf  

7. Which of your products do not contain eggs?

Our range of egg free products are:

SPREADS
DRINKS
SK Peanut Butter Iced Coffee Coconut Jelly
Forest Berries Jam Thai Milk Tea Jelly
Condensed Milk  
Mushroom Pate  
Charming Chili  
Seriously Sambal  
SK Hoisin Sauce  
SK Special Sauce  

8. Which of your products are nut free?

Most of our bakes contains nut flours. Our range of nut free products are:

SPREADS
DRINKS
BREAD
DESSERT
Coco Cosmos Iced Coffee Coconut Jelly Country Loaf Panna Cotta
Kaya Kryptonite Thai Milk Tea Jelly   Creamy Custard
Forest Berries Jam      
Charming Chili      
Seriously Sambal      
SK Special Sauce      
Condensed Milk      

9. Are your products safe for children and toddlers to consume?

Our keto products are safe for consumption by young children, but we would not recommend toddlers under 12 months of age to consume these products as they require nutrient dense foods for optimal growth and development, and foods and beverages containing sugar substitutes are often not nutrient dense. In addition, as some of our products contain dairy and nuts, they would also not be suitable for consumption by children or young toddler (> 12 months old) with lactose intolerance or nut allergies. We would also recommend for you to consult a pediatrician regarding this matter as well for professional advice.